iRobot Reviews

I purchased an iRobot mop and vacuum
Within two weeks the device had registered a fault and had to be returned to the services centre.
It took 2.5hours of phone calls to arrange a returns label which then took 3 days (after constant chasing) to be received by emails.
I then had to drop the faulty device at a UPS drop off and I’m now waiting foe the repairs to be completed. I’ve been without my robot hoover for 3.5 weeks now and IRobot are saying it’s up to a further 2 weeks for repair time.
For a reputed premium brand this length of time to resolve a fault is unacceptable and the customer care is incredibly poor.
I would not recommend this company.
I wish had bought Dyson whose customer care and products are always excellebt

What a shame, this product started so well, and then after less than a year the spray gradually turned into a slow dribble. What is astonishing is that the only advice that the website (and 'Customer Service' can provide) is to wipe the front of the unit with a clean cloth, when it is clear that the problem is within the nozzle. What is even more astonishing is that the problem cannot be fixed, no spare parts are provided AND that replacement of the entire unit is the only solution !!!! What a disgrace.

I have never had a product that is this bad. I have iRobot 7 and the robot continuously encounter issues. Sometimes the robot says it encounters obstacles when it's on a flat ground. The robot can never complete one round of cleaning without any help.

i was bought this device since Sep 2020 and when i bought it from the m as any device from any store in USA there is will be return policy for whole year and i can return it but from this website if you bought and its the official site for this unhelp protect it told you you can return it for whole year but after you bought the device and spend a lot of money they trick you and when you called leas this time it tell you oh sorry you Can't return it because in this policy you will need to return it before 2 months ONLY!!! otherwise your money will be GONE??? its fake company want just to sell this device for you and NO money back

Absolutely disgusting customer service. I've worked in sales for 12 years and I know exactly how good customer service should look like. First they didn't know when products arrive in stock. Then they had the wrong price online.. Now Klarna doesn't work and they haven't resolved it for a week. I mean is this for real? I'm trying to spend 2000 pounds and that's the service I get????? No complaints department either. Looking at the ratings on trust pilot I'm thinking of not buying one at all. Get better service buying 10 pounds socks. Just shocking. The whole system with them is a joke. And the it department is probably in another country and they don't even communicate with each other. Its like we are in 1950th. Stay away I would say.

Now that we are in 2021, I bought the affordable iRobot® Roomba® 675 thinking the technology would be mature enough.
Big mistake, the robot keeps hitting the walls and furniture at full speed. It can't dock properly so it just turns itself off and thus needs your intervention.
The vacuum cleaner is very limited in terms of power.
Sometimes, it ignores half of the apartment but keeps going through the rest 2 or 3 times...
Their application is way too simple, it's basically "start" or "pause" or "dock". There is no way to visualize the area covered or see how dirty was the last session.
I wonder what the engineers were up to the last 20 years but I have hard time to believe they put a lot of efforts improving the technology.

I got the iRobot 245 mop. It works fine. I ordered rewashable pads for $40 from iRobot. They said that they would not Bill my credit card until they shipped the product. I waited a while then they sent me an email saying that the product will shipped on the 5th of January. On the 20th of January I called customer service at iRobot and ask them where the product was? They told me that it's in Kansas City Missouri and should be arriving anytime now. A few days later I finally got notification that they just delivered it. I was home all day, so I checked the front door and the mailbox. The product did not come. I was told that I was going to get a call on Monday from the manager that wasn't available on Thursday and also from the warehouse manager to try to figure out what's going on. Two weeks later I reached out to them again. They suggested that I file a claim with UPS after I check with my neighbors to see if they received them. I said if my neighbors would have received the mop pads that don't work on anything else, and it had my name and address on it, I believe they would have given it to me. nevertheless, I did check with neighbors and nobody knew anything about them. No shock there. I asked them to put in a claim with UPS. I was upset that they expected the customer who paid $40 and never got the product, and never received good customer service or follow up would have to be the one that has to put in the claim to UPS. Why don't they supply good customer service and contact UPS and solve it for their customer? So in my opinion I would not buy their mops if they cannot supply the product that you order on their website. Don't be victims of a scam and poor customer service for iRobot.

I was amazed by the product (I've had other vacuum robots in the past) but their customer service...oh god...just terrible (I'm being nice here)...the only answer I got from them is...read the terms and conditions, even though I was ready to upgrade my services/products...just the worst customer service I had to deal with...And I've had a few bad experiences...very disappointed for a premium brand

Absolute worst customer service I have ever experienced. Back and forth on the phone for hours, different case numbers, no written documentation, bounce back between repair facility and iRobot - bouncing responsibility. I'm now supposed to get a refund in 30 days. I don't expect that. I expect another round of calls in 30 days. In addition, its a big intrusive product requiring lots of maintenance. Much easier to maintain your floors the old fashioned way. (Might be a good cat toy ... though the manufacturer warns against using this as a cat toy).

The robot itself is not bad, but the website made me believe that the 900 series would work with the new iRobot Genius, which it didn't.
So now I want to exchange for a different model (i7 which did have the iRobot Genius) and here is where the real trouble starts....
Returns are not free... and you are responsible for shipping it back to iRobot at your own risk and cost.
The return address is in Netherlands and therefore it sending it from the UK will cost you a mortgage as the box is large and heavy.
The product contains a battery and no carrier will accept this for an international shipping.
TERRIBLE TERRIBLE RETAIL STANDARDS, highly discourage you from shopping from their website!!
So here I am clueless on how to be sending it back and my 30 day money back guarantee is reaching fast!
I don't think I will be buying the i7...

I purchased an irobot mop in June and by late August it was faulty. I was advised to return the device via DHL to the Netherlands, which i did on 4 September. I am still waiting for my mop to be repaired. I have been chasing on a weekly basis, but all the customer service team can tell me is they are checking with the repair centre. Today I was finally advised that they are 'waiting on spares', despite now having my mop for 7 weeks.
I would definitely not recommend this product, as if something goes wrong the customer service is the worse I have ever experienced.

First and foremost, the product itself (robotic vacuum cleaner) is good and effective.
Once having said this, the after sales technical support in Spain (by Sertec360) is not up to standards and subpar. I firmly recommend getting a robotic cleaner in Spain from an alternative brand.
After having suffered an electrical incident in my household, the roomba stopped working. I sent the roomba and base to the technical support department to be repaired.
The technical support identified the failure as a worn out battery and issued an estimate to have the battery replaced. This type of fault was not consequent with the device stopping suddenly to work, especially after an electrical incident. Even though I challenged their diagnosis and asked them to run extended tests, especially with the base, they assured that the problem was the battery.
I accepted the estimate and have the battery replaced; when I tried the roomba, it will not work.
I contacted technical support and they instructed me to run some tests and sent me a replacement base shortly afterwards, which solved the case. I had then the roomba working correctly with the initial battery.

The Technical support department failed to identify the root cause of the failure of the roomba, did not run the correct tests (even after being required to) and were not responsive to the complaints and claims I raised. The whole process took over two months for a simple base fault.
As said, if you are considering a solution that last over time with a reliable support service, do not buy a Irobot in Spain.